1) How do i register a new account?
Simply click on the “My Account” link at the top-right of the page and follow the prompts to set up your secure account. All details submitted are private and confidential.
2) How do i edit or update My Account information?
- First, login to your account, and then click on “My Account”.
- From your Account Dashboard, click the “Edit your password and account details” button.
- Change the necessary details and click “Save Changes” to save.
3) What should i do if i forgot my password?
Don’t worry, just click the “Lost your Password” link on the “My Account” page. Enter your username or email and click the “Reset password”. We will send a link to your email address, where you can create a new password.
4) How do i place an order?
- Log in to your account and go to “SHOP”
- At the product page, select the product and then click the “Add to Cart” button.
- When you are ready, check the details of the products in your cart before clicking on “Checkout”.
- You will be directed to the “Checkout” page, if you are returning customer, click the link to login to your account. If you do not have an account, you can just register a new one for free.
- Next, fill in your billing and shipping details, and click on the “Place Order” button.
- Once the transaction is successfully completed, you will receive an order confirmation email.
5) What if an item i ordered is out of stock?
While we make every effort to keep all listed merchandise in stock, occasionally we may be sold out of a certain item. We will send you an email update if we are out of stock on an item you have ordered. It will then be your choice to either proceed and keep the order in place or cancel it.
6) How do i change my order?
If you need to change an order, please contact Customer Service as quickly as possible. Requests are not guaranteed until you receive an email confirmation.
7) How long does it takes to deliver to me?
Once we received confirmation of payment from you, your order will be sent out within 1-3 working days. It usually takes 3 to 7 working days depending on your address. Please refer to SHIPPING for more information.
8) How do i track my order?
You can track your order via the carrier’s tracking system; your shipping confirmation email will contain a tracking number and link for your use. Please note that it may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier’s website.
9) How do i make payment?
You can make payment via bank transfer / bank in to Sunnity Marketing, please find our bank account information below:-
Bank : Maybank Berhad
Account Name: Sunnity Marketing
Account No: 5648-7451-6567
Bank : CIMB Bank Berhad
Account Name: Sunnity Marketing
Account No: 8602-5521-39
Note: party.my is wholly owned by Sunnity Marketing
After bank-in, please email us at firstname.lastname@example.org with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that we will only process the order after the payment is cleared in our account.